1. Non-Refundable Payments:
All payments made for deliverable products on our website houseofhomes.in are non-refundable. Once a transaction is completed, we do not offer refunds for any reason, including but not limited to change of mind, incorrect selection, or dissatisfaction with the product.
2. Replacement for Defective Items:
If you receive a defective or damaged item, we do not offer refunds. However, we will provide a replacement for the defective product, provided the issue is reported within 5 to 7 days from the date of delivery.
3. How to Request a Replacement:
To request a replacement, please contact our customer support team at info@houseofhomes.in Be sure to include:
Your order number
Clear images of the defective or damaged product
Once the issue is verified, we will arrange for the replacement to be sent to you at no additional cost.
